During February, we began requiring verification for traders who are US citizens. While a two-week grace period allowed people to remove their funds through the CryptoBridge gateway without submitting any information, this did not allow staked BCO to be removed or otherwise dealt with. Those with staking positions were left feeling unsure about the fate of that investment, and we greatly appreciate their patience.

To resolve the issue without waiting for the various staking intervals to complete, CryptoBridge will buy your entire account with the locked staking position and will then transfer an equivalent sum of BCO to a new account. The staked BCO cannot be moved until the maturation period is reached, as this is an unalterable feature of the BitShares blockchain. Our solution uses another feature native to BitShares: the proposal process. Following are the steps which must be taken to receive a reimbursement equal to locked BCO staking positions.


There are two phases to completing this process, but please note the following before you proceed:

  • Both web and local wallets are able to be used for any step of the process.
  • You must use version v0.18.3 or higher (the support tool is not available in older versions).
  • Only one account with staked BCO may be processed per request.
  • All non-staked funds must be removed from the account prior to submitting your ticket. Please use the “send” function to move all other funds to another BitShares account of your choosing.


Phase I

Requesting reimbursement via the support tool.

  1. Log into the account which has BCO staked and choose the support tool from the tab or main menu in the right-hand corner.
  2. Click “New Ticket” and then type “BCO” (there will be no result for this term), then choose “I could not find a solution to my issue”.
  3. From the Create Ticket, popup select “other”.
  4. In the message field, enter the following:

By opening this support ticket, I hereby request a reimbursement for the staked BCO on this account. I understand that CryptoBridge will assume control of the private keys via a BitShares proposal. I agree to accept the given total sum of staked BCO to the new account created specifically for the purpose or reimbursement. The account name that BCO should be transferred to is:


I agree to divest my BCO holdings from the new account specified above without delay and understand that the whitelisting period is 7 days and non-negotiable once this reimbursement funds have arrived at the new account.

Please be patient but do monitor your account for the reply in the ticket, which will have further instructions.


Phase II

A proposal will be created by CryptoBridge on the BitShares blockchain to facilitate the account transfer.

  1. In the CryptoBridge wallet, enable “advanced features“ in the main menu’s settings under “general”.
  2. Under “dashboard“ you will now see a tab: “proposed transactions“.
  3. After ensuring the proposal is from the account CryptoBridge (account ID 1.2.374566), accept the pending proposal. Select your account in both drop-downs: “pay with account“ and “approval to add“.
  4. Click “approve”.
  5. The client will ask for a final confirmation. Permissions have now been changed.
  6. CryptoBridge automatically recognizes the account permission transfer and will send the appropriate amount of BCO to the new account specified in the ticket.
  7. Once this transfer has occurred, your new account is whitelisted for KYC on our gateway for a total of 7 days. Make sure you empty your new account before this extra grace period expires.


If you are having difficulty with this process, you are welcome to seek support in our official Discord. Additionally, here is a post with the steps supplemented with screenshots.

Once again, we would like to note that incorporating the verification process was not something we had initially planned for at the outset of our endeavor, however we appreciate the patience that the community has demonstrated with us throughout this time. We respect stakers who do not wish to submit to the verification process and are now able to allow them to divest themselves of their BridgeCoin. We hope this is a sufficient demonstration of our team’s commitment to fairness and honesty.