Frequently Asked Questions
Find the answers to your most pressing questions.
Is CryptoBridge a wallet or an account?
What is the difference between a local wallet and a cloud account?
Are there fees for canceling orders?
A complete list is available within the exchange itself:
The app doesn’t load...
If you’re using the web wallet, be sure you clear your cache to ensure you’re loading the newest version.
Should I backup my password?
I lost my password. Please recover it!
If you’re using a local wallet you can restore your account from a local wallet key or brain key if you backed them up. If you did not do so, there is unfortunately no way for you to restore access to your account.
How do I restore a local wallet with a.bin file or brainkey?
I have my password, but I cannot log in. How can I log in?
I wrote down my password that I got from the permissions page, but I cannot log in with that password. Why?
If you created a cloud wallet, your password is an auto-generated 45 character password shown when you created your account. That is the only time you will be able to see and record your password.
If you created a local wallet, you are given the opportunity to create your own password but you must still record a backup of you keys, brainkey, username and password. Should you need to restore your local wallet you will need those backups. Without them no one will have access to your local wallet account.
Where can I find a TXID for my withdrawal?
How do I find the coin explorer?
Still did not find your answer?
Additional resources can be found in our FAQ, Announcements and other help channels on Discord:
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