What is KYC?

Know your customer (KYC) is the process of a business verifying the identity of its clients to protect itself from being held responsible for any illegal intentions or money laundering activities. There are well-defined regulations which are in place to prevent these activities.


Who is required to provide user verification (KYC)?

All users are required to provide user verification. If you are being prompted for verification in error, please get in touch via our official Discord channel: #KYC-support.


Who is required to accept the Terms of Service?

We are requiring all users to accept the Terms of Service to ensure we are compliant with current and potential future regulations. They are designed to protect both our users and CryptoBridge itself from regulatory or legal issues moving forward.


How long will it take for my User Verification to be completed?

Your submission will be reviewed and should be confirmed within 24 hours. You must authorize CryptoBridge from the Fractal website at this point and your account should resume all normal functionality.


Which documents are required for verification?

A passport or state driver’s license and a social security number will be required for US applicants. Driver Licenses act as a Proof of Identity, but do not need to match with residential address where the individual currently resides.